Digital Workshop

For those of you who are using the matrox parhelia card
beware of the latest driver from Matrox

I installed it and - bang
No more Opus

Rolled back to this previous driver:

1.8.0.133

And the problem went away

DW - if you have access to one of these cards
it might be worth investigating

Pete

I had problems with this card when running Opus - I posted on this board some time ago (The problems didn't seem to be driver specific). I found that items in the objects/actions pane were scrambled or were just not there. Resizing the pane temporarily fixed the situation, but only for a very short time. The card also caused artifacts in other programmes.

I have now replaced the card with an ATI FireGL X3-256, and all is well.

Khazi

Thanks for the reply

Unfortunately I need to retain the matrox card,
Not only was it quite expensive,
I require it for real time video editing.

DW - as I have proved this by rolling back the driver,
is there any chance that you could investigate for me?

Pete

something odd happening here

Just come across the same old problem with opus and a parhelia card
Opus just stopped working
came up with the nocando debug message

uninstalling the driver sorted it

I loaded the latest matrox driver and all seemed well

but it is now doing it again

any ideas - i'm fed up with uninstalling the driver everytime i want to use opus

Pete

I had the same card and had problems with Opus, Adobe Acrobat Professional and Winzip. I spoke to Matrox support who confirmed there were know issues with this card and some software packages. I got the feeling they were not concerned with fixing the problem, their advice was to wait for the next driver release. I removed the card and replaced it with an ATI card and all the problems have now gone and I can get on with working with the packages mention above.

Peter if you are removing the drivers and it works for a short period of time. It sounds like the same problem I was having dump the card and you will have a far less stressful time.

Ron

Ron

Thanks for getting back to me

The problem is - I need this card to work with my matrox video capture card.
I thought i had solved this by rolling back to beta or older drivers - but no it works until I reboot and the problem reappears

Did Matrox pinpoint exactly what the issue is?

It took a lot of time and money to get the editing card working
I dont want to mess it up again

Pete

Could someone from DW look at this please

Pete

Without the card in question it's hard to do anything I'm afarid - and even if we had one it is evidently a driver issue that would need to be fixed by Matrox, so I'm not sure what we can do.

As you say these cards are expensive and we cannot really justify purchasing one - however, if you were willing to lend us the card for a day or two then we could possibly locate the issue and see if we can work around it. Can't promise anything though.

I have removed and replaced two - I can lend you one if you like - you'll need to download the latest drivers, though...

That's very kind - if you send me an email or private message with your address we'll send you a mailing label. Again, I can't promise that we will be able to do anything even with the card but we'll take a look.

Duncan

That's great of you
not sure the attached will mean much
but here is a screen shot of the error message

Regards

Pete

Here is the actual text file that the error generates

Regards

Pete

Not the answer that you want to hear, but I have spent all day today setting up a development system with the Parhelia kindly loaned by Chris and I can't get anything to go wrong...

Can you give me any suggestions on how or when you see the either of the issues (the crash or missing dialog elements). What resolution and colour depth are you using?

The test system is Windows 2000 with nothing bar the latest Matrox drivers (Oct. 28, 2005 - 1.10.01.002 HF) and DirectX 9c.

Hi Duncan

I am using Windows XP Pro
Screen res is quite high 1280x1024 32bit Colour - dual screen
85Hz refresh rate.

Not sure which version of directx
I will have a look later

I thought that I had cured this with a previous driver -
It was OK for a few days but then one day - ???????
If I uninstall and reinstall the driver, everything is OK until I reboot the system.

Perhaps it's directx then?

Pete

Just wondered if anything had been resolved with the use of this card?

Pete/Duncan?

Chris

Chris,

Apologies for the delay. I did some tests with your card when you sent it in but could not reproduce any problems using any of the drivers on the Matrox site. However, a few days ago I had to re-install the OS on that machine and did get some graphical glitches with the default Windows drivers. I will need to install a development environment to see if I can reproduce the issues with that and then see if there is anything that can be done from within Opus.


Duncan