Digital Workshop

I'm having an issue. I'm using Opus 5.5. I've published a standalone CBT with video. Sent to a trainer to utilize on his new Compaq laptop with Windows Vista. He was able to run the program when all of a sudden the screen went black. He's now unable to use the CD. He's placed other CDs in the drive and they work yet the standalone copy does not. Any ideas on where to begin to troubleshoot? I've seen some posts with respect to a possible mem leak regarding a vitual memory issue. I have an email out to the trainer for more specific information, however any suggestions folks could offer to this troubleshooting phase I'd be grateful.

Thanks!
DK

I use an HP core 2 duo with 2Gb of RAM for testing Vista -- you can't beat notebooks for finding video and screen issues.
I had one video run for about 7-8 minutes then my screen blanked, but only once, not on subsequent runs with no other apps running and a reboot, so I don't know what caused it. Video is not a mainstay of mine so it isn't critical for me.
I'm using the latest drivers, but HP/Compaq are notorious for moving slowly to fix driver problems, so it could be that.

Running ordinary pubs with Aero enabled gives a very bad (unacceptable) flicker when scrolling any page in an Opus pub, so I have to get clients to turn Aero off -- not really acceptable either.

I have this problem with Director pubs as well -- I guess there will be a bit of transition pain as a new OS is introduced -- I had similar problems in 2000 with XP.
I am expecting Opus v6 to fix these issues soon.

cheers

Paul

Hi Paul,

Thanks for the feedback, I'll start with checking the drivers to see if that will help resolve this issue. It seems VERY strange to me that he now can't get the CD to do anything.

Any one else have other ideas while I'm working this one, please feel free to reply.

Thanks so much, Paul - I'll update when I have more.

Dawn

These problems are almost certainly driver issues, especially if the video is being displayed using the chromakey feature. Try switching to on top and/or turn off video embedding.

Obviously Opus v5 has grown up on XP so we probably can't expect Vista to accomodate it flawlessly but in our experience the real issue with Vista is driver support and system performance issues.

A laptop which ran a 200 Mb opus presentation for one of our clients without problems barely scores a 1 on the Vista performance index and now blue screens if you try to run Vista And publishing the publication under Vista isn't going to help that either I'm afraid.

Paul Harris