HtmlHelp() problem in Opus Professional

Stephen · **Posted:** July 13th, 2016, 6:20 pm

Created a .chm (HTML Help file) which is context sensitive (you can select the chm's topic ID and jump to it, using Opus script).

If I preview, using SYSTEM-PUBLICATION-DIR, with the compiled chm in that directory, it works in preview. However, if I publish to an EXE, put a copy of the chm in the export directory with the EXE, the EXE throws an error (stops working).

Sample files in a zip folder here: http://www.eLearningprojects.com/helpTest.zip (Can't attach it on this forum because "board attachment quota has been reached.")

Also wrote to DW support to make them aware.

Must be doing something wrong? Would appreciate any suggestions to get it working.

I did use VS to debug the Opus EXE (hT.exe) with the following results:

Code:

'hT.exe' (Win32): Loaded 'C:\Users\swart\Desktop\tester2\helpTest\export\hT.exe'. Module was built without symbols.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ntdll.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\kernel32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\KernelBase.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Program Files (x86)\Norton Security\NortonData\22.7.0.76\Definitions\BASHDefs\20160711.001\UMEngx86.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\advapi32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msvcrt.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sechost.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\rpcrt4.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sspicli.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\cryptbase.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\bcryptprimitives.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\comdlg32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\combase.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\avifil32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\SHCore.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\gdi32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\user32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msvfw32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ole32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\shlwapi.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msacm32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\shell32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\FirewallAPI.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winmm.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\cfgmgr32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\netapi32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winmmbase.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\oleaut32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\windows.storage.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.10586.0_none_811bc0006c44242b\comctl32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\kernel.appcore.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\powrprof.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\davhlpr.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\profapi.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\imm32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\fwbase.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\uxtheme.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msctf.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ddraw.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dciman32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\nvd3dum.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\version.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\nvspcap.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\setupapi.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\psapi.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winhttp.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\nvapi.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dxgi.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\MMDevAPI.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\devobj.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\propsys.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wdmaud.drv'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ksuser.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\avrt.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\AudioSes.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\WinTypes.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msacm32.drv'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\midimap.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\clbcatq.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dsound.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dwmapi.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Program Files\WIDCOMM\Bluetooth Software\syswow64\BtMmHook.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ntmarta.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\itss.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\urlmon.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wininet.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\iertutil.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\coml2.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ieframe.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.494_none_ea85e725b9ba5a4b\comctl32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\DataExchange.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\d3d11.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dcomp.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\twinapi.appcore.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\bcrypt.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sxs.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\actxprxy.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\mshtml.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\srpapi.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\crypt32.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msasn1.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ieapfltr.dll'. Cannot find or open the PDB file.
'hT.exe' (Win32): Loaded 'C:\Windows\SysWOW64\cryptsp.dll'. Cannot find or open the PDB file.
The thread 0x239c has exited with code 0 (0x0).
Unhandled exception at 0x7741FAF0 (SHCore.dll) in hT.exe: 0xC0000005: Access violation reading location 0x6C041BC0.

First-chance exception at 0x7741FAF0 (SHCore.dll) in hT.exe: 0xC0000005: Access violation reading location 0x6C041BC0.
First-chance exception at 0x00000000 in hT.exe: 0xC0000005: Access violation executing location 0x00000000.
The thread 0x1de8 has exited with code 0 (0x0).
The thread 0x2540 has exited with code 0 (0x0).
The thread 0x1d18 has exited with code 0 (0x0).
The thread 0x80c has exited with code 0 (0x0).

mackavi · **Posted:** July 13th, 2016, 8:54 pm

Does system32 contain hhactivex.dll?

</mack>

Stephen · **Posted:** July 13th, 2016, 9:43 pm

Hi Mack,

No, not in System 32 or SysWow64. Only place on my machine is in the RoboHelp Help HTML folder.

Not sure what to do?

mackavi · **Posted:** July 13th, 2016, 10:01 pm

Right click on that file > properties > details tab.

What version is it?

</mack>

Stephen · **Posted:** July 13th, 2016, 11:26 pm

Version 10.0.0.287

mackavi · **Posted:** July 13th, 2016, 11:55 pm

You can try copying that to the system32 folder, run an elevated command prompt and then register the DLL. Then restart the machine.

</mack>

Stephen · **Posted:** July 14th, 2016, 1:48 am

Hi Mack,

No joy. Tried copying the 32 version to System 32 and the 64 version to SysWow, registering with admin CMD, etc. Didn't resolve the Opus published EXE crashing when the CHM is called.

I'm puzzled that the CHM by itself if clicked will successfully run. Just crashes the Opus pub when called from within Opus (with or without context call--ID number).

Think it may be time to use another way to deploy the help file for this pub, like online HTML or PDF.

Thank you for the suggestions.

Kind Regards,

mackavi · **Posted:** July 14th, 2016, 8:04 am

You'll need coffee first...

Except x64 goes into System32 and x32 goes in SysWOW64 :-)

</mack>

Stephen · **Posted:** July 14th, 2016, 12:14 pm

Coffee's brewing, then will give it a try (will try to sort it out in reverse, as suggested), report back. :oops:

Update: Did install and register as suggested (32 to SysWOW64 and 64 to System 32, tried both), but still no joy. Opus published EXE still crashes when calling the CHM.

Decided to see if this same problem would occur on another Win 10 computer. Same problem: Opus published EXE crashes when calling the CHM. Totally different and stable older machine. And also this computer as is the newer, development machine, is capable of running stand-alone CHM help files.

So, I'm beginning to wonder if this is on the Opus side? For example, if Opus is throwing an unacceptable path character (maybe a # tag or something else like that) when publishing and linking to the CHM, this could cause the problem.

Of course, if others are not having the problem, unable to replicate with the files I posted in the zip folder (http://www.eLearningprojects.com/helpTest.zip), then ...

mackavi · **Posted:** July 14th, 2016, 2:51 pm

Hi Stephen,

I don't think its an Opus problem per se. The DLL registration is a general fix used for CHM issues under W10x64. It actually worked on my machine for your project. But not the CHM freezing issue that I also get with W10 :-!

If this is a distributed application, then maybe look at online help instead.

</mack>

Stephen · **Posted:** July 14th, 2016, 3:11 pm

Thanks, Mack.

Agree. May need to use web online help or PDF help instead.

Regards,

Digital Workshop

HtmlHelp() problem in Opus Professional

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