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I have some annoying black blocks while previewing my pages. The image contains the workspace and the preview.

Hi,

Thank you for your enquiry.

We have received no other reports of this issue, but this looks very much like a graphics driver problem. Please try the following:

- Click Start > Settings > Control Panel > System
- Select the Device Manager tab (if you are using Windows 2000 or XP, you will need to select the Hardware tab and then click the Device Manager button)
- You should see a list of hardware types currently installed on your machine. Click on the plus-sign next to the Display Adapters entry to display the corresponding component
- Make a note of the make, model and any other information displayed
- Now visit the manufacturer's website (in most cases, this will be either www.nvidia.com, www.ati.com or www.matrox.com) and click the Download Drivers link on the homepage
- Follow the on-screen instructions to locate the latest drivers for your model of graphics card. Once located, download and install the drivers using any advice given on the manufacturer's site, then restart your computer when prompted

Once the drivers have been updated, please use the following steps to initialise the Opus registry settings and repair any damage which may have resulted from communicating with the previous drivers:

- Ensure that Opus is not running

- Click Start > Programs to open the program group

- You should now be able to see an entry for Illuminatus Opus, Illuminatus Opus Pro, Opus Pro XE, Opus Pro 04 or Opus Pro XE 04, depending on which version of Opus Pro you have installed. Please click on the relevant entry to display its submenu

- Position the cursor over the Opus application shortcut as if you were going to launch the program, but do not click on the shortcut

- Position two fingers over the Ctrl and Alt keys in the bottom-left of the keyboard

- Left-click on the application shortcut to launch the program, then immediately depress the Ctrl and Alt keys simultaneously and keep them depressed

- A prompt should appear on-screen asking if you wish to clear the application registry settings. Click Yes

Now load in your publication and try to reproduce the issues you previously experienced. If the problem persists, please contact support@digitalworkshop.com with details of the problem and the steps you have taken to reproduce the error. We will try to determine the cause of this issue and offer you a solution or workaround as soon as possible.

Kind regards,