Digital Workshop

Trying to save a publication to a shared folder on a fileserver I get the following error when trying to consolidate resources.

"Cannot create directory [then the pathname to where I'm trying to save it]"

It's an Windows NT4 server and the security permissions seem to be set correctly, in fact it worked until last week where it seemed to suddenly stop.

I can create the folders manually or save the pub to my harddrive then copy it across so I definately have write access to the shared drive. I don't understand it.

Anyone able to shed a little light?

Hi,

Thank you for your enquiry.

This is not a known issue, but some users have encountered delays when writing multiple files to network locations caused by the virus scanner actively scanning every file before it is saved. Could you possibly try temporarily disabling the 'real-time' service of your virus scanner and see if this resolves the problem? You can usually do this by locating the virus scanners icon to the left of the system clock, right-clicking on this icon and selecting Disable Real-time Scan (or words to that effect).

If this resolves the problem, you may be able to configure your virus scanner to stop scanning files that are created by the Opus executable or to ignore certain network locations.

Kind regards,

I was all geared uop to wail that I'd tried that...

Then further investigation revealed that while I'd been blithely switching the realtime scanner off on the server and the clients, the admin program for the network-antivirus had been blithely switching it all back on again as soon as my back was turned. Computers!

Fixed it it in any case and as a bonus it's also solved the problem from a while back when I was having difficulty access the published exe's themselves at any sort of sensible speed.

Cheers.