Digital Workshop

When I click "About Opus Professional" in the help menu nothing shows up. The app does not freeze but all other menu options are greyed out even "exit". All I can do is exit the application via the close button of its window.
Opus pro 4.5
Windows XP SP2
I have tried the registry option, deinstalled, reinstalled version 4 plus SP 4 to no avail.
Tried it on a different machine with XP SP2: still the same.
Without touching "about" the application seems to run fine.

Hi George,
No problem here -- works perfectly on my two PC's running XP SP2.
Might be a driver/directX issue.
Paul

Thank you Paul,
by drivers you mean display drivers I guess? Just finished another test installation on a laptop: no "about" information, no menus.
The only thing my test installations have in common are the files I have installed from: my original ESD file plus the updater.

George --

I've got OPUS 4.5 on my XP laptop, and my new XP Pro SR2 desktop. In both cases I can access HELP and About OPUS without locking up like you are reporting. I'm sure the experts at DW will suggest you uninstall, then re-install OPUS. It sounds like a file has been corrupted.

Just a suggestion, do a defrag after you uninstall, THEN do the re-install. People underestimate the value of regularly doing defrags. It's really mandatory, especially if you are doing video capture.

Fred,
Again:
uninstalled, manually cleaned the registry, reinstalled from ESD file: version 4.0 shows the "about" box.
Re-downloaded the updater, applied it: no "about" box, no working Opus.
DW please help.

George
In the dim recesses of my memory, I have a recollection of downloading an updated version of the Help files for 04.

This may or may not be relevant to your problem.

BTW, Opus Pro 04.5 XE working OK here on Win 2K Pro

Hi,

Thank you for your enquiry.

This could possibly occur if you have removed certain system fonts from the system which the About box expects to be available in Windows' Fonts directory.

If you have recently removed fonts from your system and suspect this may be the cause, you should be able to use the following procedure to reinstall the necessary fonts and restore full functionality:

- Insert your Windows installation CD-ROM into the drive and click Exit when the autorun menu appears
- Right-click on the Start button and select Explore
- Navigate to the root of your C: drive
- Click File > New > Folder to create a new folder and name it 'tempfonts'
- Now click Start > Run, type cmd and click OK
- Type the drive-letter of the CD drive containing the Windows installation CD, followed by a colon (for example, D:) and press Enter
- Now type cd i386 and press Enter
- Type expand -r *.fo_ C:\tempfonts and press Enter
- Once the expansion is complete, type expand -r *.tt_ C:\tempfonts and press Enter
- Once the expansion is complete, close the Command Prompt using the X icon in the top-right of the window
- Right-click on the Start button and select Explore
- Navigate to C:\tempfonts - you should see a series of *.ttf and *.fon files
- Click Edit > Select All
- Click Edit > Copy
- Navigate to C:\Windows\Fonts
- Click Edit > Paste. If you are prompted to overwrite any files, click Yes To All
- Once all files have been transferred, launch Opus and click Help > About Opus Professional

If the problem persists or you have not recently modified or deleted any fonts, please contact me at support@digitalworkshop.com and I will supply you with a link to download the latest 4.50 build of Opus Pro 04 along with instructions for ensuring a clean install.

Kind regards,

Hello,
thank you very much, that did the trick!
This also brings the "Tools/Options..." box back that did not show up either.
I did not know that version 4.5 requires different fonts than 4.0.