Digital Workshop

Hi guys, i recently installed Opus pro 04 and SR2 (4.21 latest version)
anything were fine, but when i tried to open more than video file in the same pub and the same page the program CLOSES ( with no errors, no crashes, nothing, just closes) this occur when i browse for the file (when opens the Open Dialog and i change the dir).

I have Windows XP pro with SP2 and all the updates.
My hardware is :
CPU : AMD Athlon 64 3000+ (2.01 Ghz)
Ram : kingstone 1.5 Gb ddr PC2100 (266 Mhz)
AGP : Geforce 5200 Fx (128 mb ddr)
sound :Creative sound blaster live 5.1

please if someone knows how can i fix this problem it would be very appreciate.
by the way i tried to unistall and reinstall it at least 4 times.

thanks in advance
best regards
Javyto

Hi,

Thank you for your enquiry.

I haven't been able to replicate this problem, but I suspect that this issue may be caused by problem entries in the system registry. Could you please try the following and let me know if the problem persists?

- Ensure that Opus Pro 04 is not running
- Click Start > All Programs > Opus Pro 04 to open the program group
- Position the cursor over the Opus Pro 04 application shortcut (but do not click)
- Position two fingers over the Ctrl and Alt keys in the bottom-left of the keyboard
- Left-click on the application shortcut to launch the program, then immediately depress the Ctrl and Alt keys simultaneously and keep them depressed
- A prompt should appear on-screen asking if you wish to clear the application registry settings. Click Yes
- Opus Pro 04 will now launch, but behave like a new installation (displaying the Tip of the Day and Registration screens)
- Load in a new or existing publication and try to replicate the video import problems you previously encountered.

Please let me know how you get on.

Kind regards,