Hi,
Thank you for your enquiry.
We have received no other reports of this problem, so I am not entirely sure what could have caused this issue.
One possibility is that Internet Explorer was not correctly set up as the default Internet browser on the client's machine. One way to test this would be to create a simple HTML file in Notepad. For example:
Code:
<html>
<head>
<body>
Test Web Page
</body>
</head>
</html>
You could then save this as
test.htm and try double-clicking on the resulting file to see what happens. If Internet Explorer is set up as the default browser, it should launch automatically and display a web page with the text 'Test Web Page'. If this does not occur, I would recommend right-clicking on the
test.htm file and selecting
Open With... > Choose Program. Now select
Internet Explorer from the list of available applications, ensure that the
Always use the selected program to open this kind of file option is enabled and click OK. This should correct the associations problem and you can now test to see if your publication behaves correctly.
If the problem persists, please ensure that you have used the http:// protocol in the
Launch Web Page address and that this action is not looking for a file on your network. For example, if the target page is 'index.htm' on the domain 'www.terrydegner.com', your
Launch Web Page action should use the following address:
http://www.terrydegner.com/index.htm
If the 'http://' protocol is not added to the start of the address, Opus may assume that the file is local and will automatically append the 'file://' protocol.
If the problem persists, please forward me your publication .imp file and I will be happy to investigate further and see if I can replicate the issue.
Kind regards,
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