Digital Workshop

Sorry I might not have given enough information to the problem. Thank you so much for your responses however my problem is before this. I don't even get to the point were I can choose the vector to import. Opus quits right after I select import vector from the menu. I has happened on more than one computer here. No dialog box comes up Opus just quits responding once I choose the menu option.
Thankyou,

Brad E

Hi,

Thank you for your enquiry.

It sounds as though Opus is encountering difficulties communicating with the currently-installed graphics drivers or DirectX components, possibly resulting in corruptions to the Opus application registry settings. Please try the following and let me know if the problem persists:

Please visit www.microsoft.com/windows/directx and follow the instructions given at the web site to locate, download and install the latest version of DirectX.

Once DirectX has been updated and the system restarted, please use the following procedure to update your graphics drivers:

- Click Start > Settings > Control Panel > System

- Select the Device Manager tab (if you are using Windows 2000 or XP, you will need to select the Hardware tab and then click the Device Manager button)

- You should see a list of hardware types currently installed on your machine. Click on the plus-sign next to the Display Adapters entry to display the corresponding component

- Make a note of the make, model and any other information displayed

- Now visit the manufacturer's website (in most cases, this will be either www.nvidia.com, www.ati.com or www.matrox.com) and click the Download Drivers link on the homepage

- Follow the on-screen instructions to locate the latest drivers for your model of graphics card. Once located, download and install the drivers using any advice given on the manufacturer's site.

Once the latest drivers have been installed and the system restarted, please use the following procedure to cleanly reinstall and update Opus Pro:

Please first uninstall all versions of Opus from your system. To do this, click Start > Settings > Control Panel > Add/Remove Programs. Look through the list of installed programs for any references to Illuminatus Opus, Illuminatus Opus Pro, Opus Pro XE, Opus Presenter, Opus Pro 04 or Opus Presenter 04. If found, click on the entry to highlight it, then click the Remove button to uninstall the software.

Once all versions of Opus have been uninstalled, please right-click on your Start button and select Explore... Navigate to C:\Program Files and look for any folders referring to Illuminatus Opus, Illuminatus Opus Pro, Opus Pro XE, Opus Presenter, Opus Pro 04 or Opus Presenter 04. If found, simply click on the folder to highlight it, then press Delete on the keyboard.

Once all Opus program folders have been deleted, click Start > Run, type regedit and click OK. Double-click on the HKEY_CURRENT_USER folder to display its contents. Double-click on the Software folder to display its contents. Now single-click on the Digital Workshop folder to highlight it and press Delete on the keyboard. Click Yes to confirm the deletion. Now please close the Registry Editor using the X icon in the top-right of the screen.

Now reinstall Opus Pro from the original CD-ROM. Once installed, please launch Opus Pro and click Help > About Opus Professional > System Information. If your version number reads 04.10, 04.21 or 04.30, please close Opus Pro, then download and install the latest Service Release from:

ftp://ftp.digitalworkshop.com/pub/opusu ... 04_SR4.exe

This should update your Opus Pro 04 installation to the latest version.

If your version number already reads 04.50, you can skip the above step and continue with the steps below.

Now launch Opus Pro 04, open a blank new publication and test to see if you can use the Import Vector function.

Kind regards,