Digital Workshop

Is it Time to Downgrade from Windows Vista?
Posted Sep 25th 2007 1:13PM by Terrence O'Brien on switched

Nine months after the much delayed, and much ballyhooed launch of Windows Vista, things are not looking good for Microsoft's new operating system. Since its release, users have lodged a litany of complaints against Bill Gates's new baby, including poor device and application compatibility, high hardware requirements, and frequent crashes.

In order to sell new computers, which more often than not come with Vista pre-installed, PC manufacturers and retailers are now offering to downgrade customers back to Windows XP. The U.K. electronics retailer Dabs.com now offers to install XP onto new Sony VAIO computers instead of Vista, with the option to switch back to Vista in the future. As we reported last April, Dell has also begun offering XP as an option over Vista, and even Microsoft itself recently made it easier for partner PC-makers to roll machines back to Windows XP.

But, there's more bad news for the ailing operating system. DSG Internation, the company behind several large consumer electronics outlets in Europe (Dixon's, Curry's, and PC World among others) has been forced to severely discount Vista machines after lackluster sales. To add insult to injury, many mainstream manufacturers are now offering or preparing to offer the Linux operating system as an alternative to any flavor of Windows.

Microsoft's Service Pack 1 for Vista is now available in limited beta tests. This first system update is critical for Vista since, traditionally, most businesses wait for the the release of the first service pack before migrating to a new version of Windows. If user complaints are not addressed in this update, many consumers may choose to skip Vista altogether. Considering the fact that Microsoft just ended support for Windows 98 last May, it's possible people will remain with XP until something better comes along.

An accompanying survey (555 votes) shows:

Windows XP 69%
Windows Vista 13%
Mac OSX 7%
Linux 4%
Windows 2K/ME 3%
Windows 98/NT 3%
Other 1%
Mac OS9 0%

Microsoft extends sales of Windows XP till June 2008
(Posted Sep 28, 2007 3:45 PM by Darrne Murph)
Just a week ago, reports were cropping up regarding Microsoft's decision to give Vista Business / Ultimate customers a "downgrade to XP" option amidst complaints over its latest operating system. Now, the Redmond powerhouse has decided to "keep selling Windows XP until the end of June 2008, delaying a scheduled transition to its newer Windows Vista software by five months." Originally, the planned phase out date for XP was January 30th of next year, but now the firm has decided to "extend XP sales in response to feedback from computer manufacturers who said there were customers who still wanted to buy the older operating system." Of note, Mike Nash, a Microsoft corporate vice president, was quoted as saying that the company was "a little ambitious to think that it would need to make Windows XP available for only a year after the release of Windows Vista," referring to the fact that it typically makes its older OS available for two years after the launch of a new one.

We're not taking phone support calls at present

Times change.
Unless you have dedicated phone support personnel, it is very difficult to
make the time for users ringing up and asking questions.
The trend is to purchase packs of "email priority support" or "phone priority support" for an extra fee.
This is because most people that ring a free support line are badly prepared for the conversation, and they don't care if they waste your time.