Digital Workshop

Hello,

although i have tested the trial version of Opus Creator view months ago and this installation went without problems (under my same system),
now i am not able to install Opus Creator 6 the normal version i bought two days ago.

I have everything tried to install it:
Turn my antivirus off.
Turn off Aero of Vista.
Install it as Administrator.
Running the install in comatibility XP mode

Nothing works for me.
I have Windows Vista 64

Everytime the installation is nearly complete the last thing i see is the Install status bar till it comes to 10% to go and then shortly before the complete process is over i got a window wich shows me the following message:

The file 'C:\Windows\@C:\Windows\SysWOW64\occache.dll,-1070\ilm5ocx'
could not be opened.
Please check that you disk is not full and that you have access to the destination directory....

I really need to work with Creator could you please help me.

Best Regards
Michael Landers

Michael,

I think half of us have experienced something like that in the past. Best solution is email to DW support.

But since it is the weekend, you might try searching the forum using some of the words as keywords... occache, etc. If I recall, it may be some remnants of windows registry entries or a glitch with the installer.

good luck.

Hi Michael,

I think that the ocx is the ActiveX control for web publications using Plexus and should not stop the rest of the program from functioning even though the installation is cut short.

However, you should be able skip this part of the install by downloading and running the latest Plexus version which doesn't not cause this problem:

http://www.digitalworkshop.com/Download ... ugin.shtml

Then run the creator installer.

Mack

Hi Mack,

thanks for the link and the hint.
Downloaded it and tried to install it and shortly before the intallation process is finished it got the same error window as seen before.
So this installation process is like the other process not finished.
No matter if i run the file as Administrator or in XP-Compatibility mode...
Nothing works for me...

Hope that after the weekend is over someone of the supporters can help me...even a serch through the forum had not brought me any solution.

Thanks for your help
Michael

Hi Michael,

Do you have SP1 installed (is there one for the 64bit version)?

This is a known error that has occurred for several people and I'm pretty sure that DW had posted something on the forum (but I might have heard it through the grapevine) that it was an issue with early releases of Vista. I know that I had that exact error and still do if I try and install my copy of Opus even on an SP1 edition.

However, Opus still runs and my copy is an early bird release.

Can I suggest that you also post as much information in profile about the current machine - including whether Vista is a primary OS and graphic card type.

Mack

Hi Mack,

thanks for your reply - so my system:
Intel Core Quad 6600 Processor
Vista 64 Ultimate SP1 with every Update wich is aviable
Nvdia GForce 8600 GT (newest Drivers updated)
4GB RAM
500 GB Harddrive

So, till now i got no idea what is wrong with it - if it do not work under Vista i think Digital Workshop have to tell that it do not run under Vista...

But all i can see on their Website:
"Now runs under Windows Vista" - and:

"If you are experiencing problems with an Opus publication under Vista please ensure the graphics drivers are up to date and that Vista and Internet Explorer are up to date."

So this is everything up to date - so i do not see any cases why it should not run...

If there is any problem with Vista SP1 they have to say this on their website, because the more the time goes on the more systems are aviable with Vista SP1...

Thanks again for your help
Michael

Cheers Michael,

Oddly that's almost the same configuration as the machine I'm currently using. I seriously considered using Vista 64, as software is supposed to work in 32bit emulated mode - but and it's a big but - a lot of program fail especially to install ocx files which is why I'm still using Vista under emulation and XP as the primary OS.

However, what makes me wonder about your issue is that the error message is the same that I get under Vista 32bit unless I install the Plexus plug-in first. Also although I get the error, I can still run Opus so I'm wondering whether the problematic part of the install in the Creator set-up happens early.

I'll try installing the creator demo under Vista 32 to see what happens but this is not really a like for like - so may not reveal anything useful.

I don't suppose you can get hold of a copy of XP as with a machine spec like that you could easily run Microsoft's VPC and use Creator under XP whilst the problem get sorted.

Mack

Hi Michael,

An update:

I installed Vista 64 as the primary OS on this machine, which has the same specification yours. I updated the video drives and there is no other software running.


I ran the install of Opus 6.0 (EB Release) and it displayed exactly the same message as Creator does for you. I also tried the 6.1 update and the Plexus installer and again got the same message.

BUT simply installing Opus 6.0 and getting the error did not stop Opus working. I still had a start menu icon and could run the program. This is as I suspected because I'm sure the ocx is for the viewing of Plexus publications.

If after you have closed the error box and the install has stopped, and you still don't have the start menu icon or Opus Program Files directory - then Creator must be doing something different to Opus - which is odd as they are basically the same program.

I did try the evaluation of Creator and this installed without any problems - but I think many others have found this to be the case also.

Mack

NOTE: For anyone else thinking about V64 - I did install the 6.1 update and had no issue with cursors / multi monitors and simply ignored the error message about the ocx.

Hi Mack,

you're right - Opus Creator is added to the program list and i can start this program, but before it gets loaded i get the following error window and then the program won't run

Michael

Morning Michael,

When you install Opus it creates a key in the registry under Local Machine / Digital Workshop / Registration.

If this key isn't present then you'll get that message BUT I think the key is unique. For some reason, installing Creator doesn't write that key in your install. This maybe related to the OCX error (although it doesn't occur with Opus Pro) or an entirely different reason.

As I said before, both programs are basically the same, but Creator is aimed at the educational market and having using RM networks - would hazard a guess that the client image writing software would not create this key either - so perhaps it's handled differently with the Creator installer

I don't have a full version of creator, so I can't test anything else and because the Key is unique - we can't feint it.

The last thing I can suggest is to double check all the normal stuff - such clean out all DW keys. Ensure that you have admin rights to the registry. That you're logged in as an admin and that you run the installer as admin (right mouse click).

If all still fails to work, DW will probably know the answer in about 30secs .

Mack

Hi Mack,

yesterday i searched my registry for DW & Opus Creator Entries and deleted them all - after that i rebooted my system and tried a new install but nothing changes.

View minutes ago i tried to install the trial of Opus Pro - i got the same error message (occache.dll) but after i clicked OK i was able to start Opus Pro...
Wy does this not work with the creator...
After that i installed Creator again, but same thing as before

I have no idea - please support i really need your help!

Michael

Hi Michael,

Okay try this (but please make sure that you have a system & docs backup)

In the search bar, type regedit to load the registry editor.

Browse and find:

HKEY_LOCAL_MACHINE\
SOFTWARE\
Microsoft\
Windows\
CurrentVersion\
Explorer\
VolumeCaches\
Downloaded Program Files

!!Right click on the branch and export to a .reg file for backup purposes.

Delete the "Downloaded Program Files" part which should contain 5/6 entries.

Then install Creator - hopefully without OCX error and check that it runs

Mack

Hi Mack,

normally i go for registry editing when i am shure what i'm doing - so whats happening if i delete this occhache entries - whatfore is this occhache entry - only for Opus Creator - if you are absolutley shure, that no ohter program uses this i will edit the entries, but i have to much beause i use my computer for my business and i cannot risk that i can setup my system new....

So, the question: Are you absoluteley shure that this entries are only belonging to the Creator...?

Michael

These entries DEFINITELY do not belong to Creator - they are the realm of Windows, ActiveX and the Downloads Directory for Internet Explorer itself.

Am I sure that other programs don't use these key - I'm more sure that they do which is why I stated that you need a backup and that you export the data before deletion so that you may put it back after.

The reason I have the now obsolete XP32 on new business machines is to ensure that software / hardware & drivers will work without the need to hack the system. The reason that the OS partition is imaged and docs and data are backed-up at least daily is because even without cavalier risks like registry editing machine's die.

Out of interest I'll try the same trick under Vista 64 but again - I don't have Creator or what other software you might have on your machine - so if you don't have a backup - don't do it.

Mack

Hi Mack,

i have a backup on my raid-system, but this does a backup 1:1 at the moment i change something the changes had taken place on my raid-backup, so i need to backup it with Norton Ghost.

Because of my negative experience on my former Win-XP System with Ghost i will not go for the risk here...

I wait for the reply of the supporters.
Hope that they will give me some feedback.
Till now i contacted them 3 times including my first contact over sales@DW but till now i got no response, no answer, no help...

I am asking myself if the sentences they place on their website is true:
http://www.digitalworkshop.com/Support/

"Digital Workshop is committed to providing the highest level of support for all its products. We do this via a special email reporting system built into each program and provided on the Help menu.

This system automatically includes all the system details we need to get started and will assign a unique ticket to your enquiry ensuring it gets dealt with efficiently."

How efficient is this support if i cannot install the program, so that i cannot contact them over the provided Help menu...

Frustrated regards and thank you for your help - your voice seems to be the only light in the darknes now...although it hadn't helped till now but the feeling is there that someone hears me, knows my problem and is trying to help me...

Michael