Digital Workshop

Hi,

I've installed Pro 6.4 on my Vista machine and got an error message. I think its the same as from another forum posting:

C:\Windows\@C:\Windows\SysWOW64\occache.dll,=1070\ilm5.ocx

Tried a few remedies unsuccessfully.

While Opus works OK for most features, what this seems to do is prevent successful publishing for web pubs (something I infrequently use): anything needing the Plexus plug in, in order to be used. The pub is created, but whether I OK the web dialog to install the plug in, or remove it on my machine and then install a new version directly from the DW site, the web pub will not display.

So, I suspect this ocx file error is preventing web pubs depending on the plug in to display successfully. Further, I think this is affecting the build itself, since my older XP machine with fresh plug in installed also cannot view the web pub created on the 64 bit Vista machine.

Here is a screenshot when the Plexus plug-in (downloaded from the DW site) fails to install on my Vista 64 bit computer. Looks like in this case same files are failing.

The Pro 6.4 actually complete its install but cannot produce web pubs that can be viewed using the Plexus plug-in. For the Plexus plug-in installation, it fails all-together. It does not install, even if I remove the plug-in files in common files first.

I will email a copy of this posting to DW support in hope that they will provide a remedy and also consider this in any future release geared to Windows 7 which will arrive in 32 bit and 64 bit versions this Fall.

Kind Regards,

More memory = more problems

Doesn't work under Windows 7 32bit either (on my test machines) but then Opus was never designed for either operating system

For those traditionalists still enduring the 32bit limitations (like me), try Binging 'Romex's Vsuite' which is a ramdisk that through PAE allows access to the full 4gb of memory now found in a lot of machines.

Take care to read all the caveats first!

Mack

Hi Mack,

Sorry to hear that Opus is having a challenging time with Windows 7 32 bit as well. I think Windows 7, to be available in 32 bit and 64 bit versions, will be publically released in October, 2009.

Regretably, although I wrote to DW support about this latest installation problem, as described above, which prevents publishing functioning web pubs using a 64 bit Vista machine, I have not heard from them, nor found any remedy.

Reading online, I think the installation problem is related to Opus's inability to correctly establish the path to ocx/dll files necessary for web publishing, since these files have different locations in a 64 bit OS, and the emulation and native re-configuring of the paths that the 64 bit OS does, is not succeeding for these 2 files. I'm afraid there is no way that I can conceive to manually change the paths so these files work.

I can only hope that DW support provides a remedy for me plus a solution for the Windows 7 OS soon to be out.

Kind Regards,

Not a problem. I was pleasantly surprised to see that Opus worked at all with W7 given that MS has yet again changed the underlying graphics system. I have no intention of using W7 on a production machine until the software developers have had a chance to update but it's good for testing and first looks suggest that it's a real Vista killer.

As for 64bit, I did contemplate opting for that come W7 but I just don't think it's worth the headache. Anyway this is slightly off support topic

Mack

Hi,

I did hear from DW. An immediate solution for the web publishing problem detailed above is not available. Hopefully they will find one soon, if possible.

I ended up trying to see if I could successfully re-register the occache.dll and ilm5.ocx, following a forum posting and some online research, trying to adapt to the Vista 64 bit system (has both system 32 and a sysWow64 folders for storing these; runs 32 software via emulation). The regsvr32 + dll or ocx did not work, even after restart and no IE, even safe start-up, as suggested. Also running the cmd prompt as administrator didn't produce successful results. Finally, manually copying these files into those folders also didn't resolve the problems.

The regsvr32 error message can be seen in the attached screenshot.

I remain hopeful that a support patch can be developed by DW. Possibly, it can also serve as a basis for a next Opus version for Windows 7 which will arrive in 32 bit and 64 bit versions.

I wondered, given Microsoft's service releases for 32 bit and 64 bit, if anyone else was experiencing any difficulty with the web pubs recognizing the Plexus plug-in and displaying OK?

Kind Regards,

Hi,

An update on ability to publish web pubs using a Vista 64 bit computer.

My suggestion: check if the web site used to view web pubs is configured to allow ilm MIME types.

Turns out, after much exploration, that my hosted web sites needed to have the ilm MIME type added again by the hosting provider. They had previously been added but, I suspect, may not have survived server migrations. Once re-added, the web pubs worked again.

(1) I have also been unable to view web pubs using FireFox, since FF doesn't seem to have a plug in or recognize the Plexus plug in. Is there a way to configure FF to view Opus web pubs?

(2) Has anyone found a way to configure pubs (exe's or web pubs) so that the user doesn't experience an automatic reset of their Vista display to basic color scheme? Would look more professional if the screen didn't flash, convert to basic and then flash and re-convert back after exiting.

I wonder if using only "basic" colors would prevent flashing/resetting? It may be better to have fewer color choices and avoid the flash/reset? Has anyone experimented with this, found it to work?

Any help would be appreciated.

Kind Regards,

Hi Stephen,



Turning directX off has solved this issue with most of my Opus pubs.
It was discussed here.
viewtopic.php?t=3433

DW don't consider this a bug.

cheers
Paul

Thanks, Paul.

Yes, turning off DirectX seems to have succeeded in stopping the flashing/resetting to basic from Aero in Vista.

I tried an experiment to check viewing web pubs in FireFox using a different computer (XP, 32 bit). The web pub developed on my Vista 64 machine and uploaded to my site views OK on that machine in FF. So, it appears that Vista 64, FireFox (and I also tried Google Chrome and Opera) and the Plexus plug in have some problems that prevent web pubs from viewing in these browsers on my Vista 64 machine. However, IE 8 works OK with the plug in.

Kind Regards,

Hi Stephen,

I'd hazard a guess that if Plexus is running under IE8 on Vista x68 then the OS has launched the 32bit version of IE included with 64bit edition. 32bit ActiveX controls like Flash, Plexus and Java should not run under 64bit IE which is why MS had the foresight to have the 32bit IE run as default.

As for Chrome and Opera, I didn't think that Plexus ran under either of these anyway.

Hopefully, by 2010 we will have some normality back to all these different versions as it's damn near impossible to know what runs on what and more.

Mack

BTW, I hope to have another look at the example you sent me in a couple of weeks and see if it can be integrated.

Thanks, Mack.

Yes, difficult to understand why the plug in works in IE 8 but not in FireFox. The only explanation I can add is that IE 8 being an MS browser is better integrated into Vista 64, especially Vista 64's emulations for 32 bit programs, SysWOW location for DLL's and OCX's.

I'm happy that I can test using IE 8 on my 64 bit machine. I had also tested using a machine with XP 32 bit and FF, and the web pubs ran and viewed OK. So, they're working.

Kind Regards,

The question is: did you install the 32-bit or 64-bit version of Firefox?

I don't think any 64-bit browser will be able to load a 32-bit plugin like Plexus,so I can only assume you're running 32-bit IE, and 64-bit Firefox and that's why it doesn't work.

Hi Dave,

Thanks for your reply. As far as I can tell, the FireFox version installed to the x86 program directory and not the x64 directory, leading me to believe that it's a 32 bit version. My readings at Mozilla about 64 bit compatibility is that the latest FF version 3x installs as a 32 bit program on 64 bit machines.

When I try to view the web pub in FF, I get a standard plug in request page. If I click to locate and install a plug in, what comes back is none available.

I already have the Plexus plug in installed, so my guess is that FF is not picking it up (like IE 8 successfully does).

I checked where the Plexus plug is installed on my 64 bit machine. It's installed in the x86 program directory>Common Files>DW. It's install log shows the following message:

The file 'C:\Windows\@C:\Windows\SysWOW64\occache.dll,-1070\ilm5.ocx' could not be opened. Please check that your disk is not full and that you have access to the destination directory. The filename, directory name, or volume label syntax is incorrect.

This SysWOW folder as far as I can tell is used to store dependent DLL's and OCX's, for example needed by the Plexus plug in. IE 8 seems to be picking these up, whereas FF is not. On a standard 32 bit machine, the SysWOW folder probably does not exist. Since MS developed SysWOW to facilitate 64 bit emulation of 32 bit programs, IE 8 by MS probably accounts for it.

Is there anyway at DW's end to add some HTML and or tags to the HTML web export page that can offer an alternate plug in path for FF, even search the user's machine?

Or, if you send me an HTML script, I can try adding it manually to my HTML web pub's page to see if it works.

Kind Regards,

The OCX error is a red herring (the OCX is only used by IE).

The Netscape/Firefox/Opera/Chrome plugin is NPILM500.dll, which should live in the plugin directory of the browser. If it's not there, then the install probably isn't finding Firefox on Vista64, but you should be able to just copy just that file from the Common Files dir.

Hi Dave,

The NPILM500.dll was not found in my plugin directory for FireFox nor in the Plexus plugin's common files directory. Searching my 64 bit machine, it was no where else to be found.

However, I found the DLL in the FF plugin directory on my XP machine, copied it into the FF plugin folder on the 64 bit machine, and can now view web pubs in its FF browser. Success!

Why the NPILM500.dll was not found anywhere on my 64 bit machine is possibly another issue . While my situation is remedied, I wonder if this necessary DLL will be absent on other 64 bit users' machines, preventing their viewing web pubs in FF and other non-IE browsers?

Thanks for your help.

Kind Regards,

Okay, got FF & Plexus working under Vista 64

Downloaded latest FF 3.5 and latest Plexus from DW.

Installed FF 3.5

Right clicked plexus installer and select compatibility. Selected XP SP2 mode and run as admin option.

Ran Plexus installer.

Right clicked FF 3.5 and selected same compatibility options above.

Ran FF.

Mack

P.S I think we need to sticky Dave's post. That has to be the most useful bit of information about Plexus ever posted!! Oh and I stand corrected about it not working under Chrome & Opera. Opus Rocks!