Digital Workshop

25Mb is too much...initially just post the ilm. There may be something obvious which a fresh pair of eyes can spot without actually running the application. It's worth a try

Sandy

I'd be suprised if the DirectX option is making any difference to be honest. But it might be worth a try.

If the crash is affecting the whole system (i.e. they have to reboot), then that does suggest a problem with the system rather than the software. It shouldn't be possible for any application to crash the OS.

ilm itself is 43 mb so is larger than the exe file, unfortunately.

Hi Paul,

The upload limit for the DW forum will probably not allow such large files. Can you upload to a temp folder on your wishtrac site? If not, I can email details of one of our temporary FTP accounts.

Mack

Have uploaded the ilm file to http://wishtrac.co.uk/temp dw/booster phonics.imp

Ah C##P

I think before I look at this any further, it's going to need the whole shebang as it's reporting nigh on 1200 missing resources and a database. Can you zip and upload plus may as well include the published version from you machine?

In terms of the reported error, can you replicate the crash on your machines and or has anybody noted exactly what aspect of the program they were using at the time or how long it had been running?

Mack

Hi

I have been unable to replicate the problem on any of my PCs.

The crashes appear to take place when pupils run the software - that is they click on their name from the main screen, and undertake a random selection of activities. By clicking on one of the 'example upils' you'll get to the pupil activities.

I've uploaded a zip file containing everything to www.wishtrac.co.uk/temp dw/BOOSTER PHONICS - 2-02pm 02-07-09.zip

Can't get this link to work.

Paul

Link will work now - sorry!

Hi,

I followed your thread and wondered if in publishing there was used some kind of compression (especially with embedded video). I ask this because this option made previous correct running pubs freeze (only ctrl-alt-del worked) after the xp-sp3 upgrade. This happened not on every machine.
Disabling directX did not help. Not using any compression in the pub worked fine. I still don't know what causes it. The installed free K-Lite-codecpack seemed to be the cause, but that was just on some macnines.

I hope this helps.

Ad

Just forgot to mention: this only happened on relatively new machines. On old configurations everything worked fine and kept on working.

Thanks very much - it was only newer machines that I had a problem with. When I had published, I had indeed used some compression - but don't have video in the software, so had only compressed images by 25%, to 75% file size.

A problem I have is that as the software works fine on my machines, I can't replicate the error, to test it.

You mentioned the installed free K-Lite-codecpack - did anything come to light as to which machines might exhibit the problem, so I can find one to test on?

The pub reset my resolution to 1024x768 from 1680x1024, rearranged my desktop, and stopped my second monitor from working until I rebooted and switched my resolution back the way it was. I never switch a users resolution for this reason -- they don't always revert to the settings they were previously on.

Your pub can load many individual .wav files, and requires file I/O to a database. Will the pub crash if it can't read or write to the database, or can't load a sound file?

Most developers never include spaces in file names. Letters, numbers, underscores -- but never spaces. This can give you problems with "path not found" type errors that might trigger a crash, sometimes on standalone computers but more likely on a network.

Paul

Hi Paul

I changed the screen resolution so the application filled the screen, as many of my clients are schools, and don't want pupils to be able to access other software whilst mine is running. Is there any other way to do this without changing the screen res?

Publication doesn't crash if it can't read from database, as I kept losing the link the other day when compiling, and the software continued to function.

Will take on board the idea of no spaces in file names from now on - thanks again.

Software is currently only running stand-alone - am developing a network version, but need to change from Access database due to the problems sharing one causes across a network.

Since my pubs use only vectors, I can use the Chapter >> properties >> general tab functions of

"Pages can be resized horizontally"
"Pages can be resized vertically"
"Maintain aspect ratio"

which will let the pub fill the screen without a resolution switch.
However if you use bitmaps, some of themcan look a bit rough when you scale them this way.
If you know your target audience then resetting the resolution will probably be ok.


Paul