Hi Linda,
Thank you for your enquiry.
We have received no other reports of this problem, which suggests that there may be a corruption in the installation or a problem communicating with a system driver. I would therefore recommend the following procedure:
Please visit
www.microsoft.com/windows/directx and follow the instructions given at the web site to locate, download and install the latest version of DirectX.
Once DirectX has been updated, and the system restarted, please perform a clean reinstall of Opus Pro 04 XE using the following procedure:
- Click
Start > Settings > Control Panel > System
- Select the
Device Manager tab (if you are using Windows 2000 or XP, you will need to select the
Hardware tab and then click the
Device Manager button)
- You should see a list of hardware types currently installed on your machine. Click on the plus-sign next to the
Display Adapters entry to display the corresponding component
- Make a note of the make, model and any other information displayed
- Now visit the manufacturer's website (in most cases, this will be either
www.nvidia.com,
www.ati.com or
www.matrox.com) and click the Download Drivers link on the homepage
- Follow the on-screen instructions to locate the latest drivers for your model of graphics card. Once located, download and install the drivers using any advice given on the manufacturer's site. If you are unsure which drivers to download, please let me know the make and model of your graphics card and which version of Windows you are using and I will try to locate the correct files.
Once the graphics drivers have been updated, and the system restarted, please use the following procedure to cleanly reinstall and update Opus:
Click
Start > Settings > Control Panel > Add/Remove Programs. Look through the list of installed programs for any references to Opus Pro XE 04. If found, click on the entry to highlight it, then click the
Remove button to uninstall the software.
Once all versions of Opus have been uninstalled, please right-click on your
Start button and select
Explore. Navigate to
C:\Program Files and look for any folders referring to Opus Pro XE 04. If found, simply click on the folder to highlight it, then press
Delete on the keyboard.
Once all Opus program folders have been deleted, click
Start > Run, type
regedit and click OK. Double-click on the
HKEY_CURRENT_USER folder to display its contents. Double-click on the
Software folder to display its contents. Now single-click on the
Digital Workshop folder to highlight it and press Delete on the keyboard. Click Yes to confirm the deletion. Now please close the Registry Editor using the X icon in the top-right of the screen.
Now insert your Opus Pro XE 04 CD-ROM (or run the downloaded setup file) and follow the on-screen instructions to reinstall the software. Once installed, please launch Opus Pro XE 04 and click
Help > About Opus Professional XE > System Information. If your version number reads 04.50, please skip to 'Once the installation is complete...' below. However, if your version number reads 04.21 or 04.30, please click on the following link to download Service Release 4:
ftp://ftp.digitalworkshop.com/pub/opusu ... 04_SR4.exe
If you are prompted to Open or Save the file, please click Save and select the Desktop as the target location. Once the download has completed, please minimise all open windows to display the Desktop and double-click on the file named
Opus_04_SR4.exe to install the update.
Once the installation is complete, please launch Opus Pro XE 04 and test to see if the problem is still present.
I hope this helps. Please let me know if the problem persists.
Kind regards,
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